These terms form a legally binding agreement between Users (“User(s), you, your, customer(s), yourself”) and Xlent Infosystems LLP and/or its subsidiaries and affiliates (“Good Stay, we, us, our”). These terms shall govern the use of the website, mobile application, and call centers (“Good Stay Platform”) which enable the User to connect with us concerning the services ("Services") offered through the Good Stay Platform.
Please read these terms carefully before accessing, using, obtaining, or availing of any products or Services by Good Stay. If you do not agree with these Terms of Use, you may refrain from using the Good Stay Platform and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of Good Stay Platform and Services.
Members who publish and offer services are “Hosts,” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions, events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing.”)
Good Stay makes the Services available to you through the Good Stay Platform upon you providing Good Stay certain required User information and having created an account ("Account") through Good Stay ID and password or other log-in ID and password ("Account Information"). The Good Stay Platform requires you to register as a User or a Host by creating an Account to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Good Stay of any unauthorized use of its Account Information or, any other breach of security and (b) ensure that you exit/log out from the account at the end of each session. Good Stay cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may be held liable for losses incurred by Good Stay or any other customer or visitor to the Good Stay Platform due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential.
The process of booking Services from this Good Stay Platform may require you to disclose your personal and confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address, etc., you shall not use/access this site from unsecured computers, unsecured communication links, unsecured mobile phones, or locations such as Internet-Cafe(s), Cyber- Cafe(s) and other commercially available internet enabled computers or computer services. The User agrees, acknowledges, and confirms that before placing any order on the Good Stay Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, and look as has been displayed on Good Stay Platform. That relying on declarations, confirmations, information, and obligations made/undertaken by the User following the terms, and believing the same to be true and acting on the faith thereof, Good Stay has agreed to provide the Services to the User as per the terms mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to Good Stay:
When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Good Stay’s service fee, offline fees, taxes, and any other items identified during checkout ( “Total Price”). You hereby agree and understand that you will have to pay the usage fee as mentioned on the Good Stay Platform for the concerned Services via the payment mode provided on the Good Stay Platform post which the User’s requested reservation will be confirmed. Once the reservation has been confirmed, Good Stay will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct, and proper information. Good Stay uses third-party payment providers to receive payments from Users. Good Stay is not responsible for delays or erroneous transaction execution or cancellation of reservations due to payment issues. Good Stay takes utmost care to work with third-party payment providers, but does not control their systems, processes, technology, and work flows, hence cannot be held responsible for any fault at the end of payment providers. User making payments for Services provided via the Good Stay Platform would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.
The Host retains the right to re-enter the Accommodation during the Guests' stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. Guests may not exceed the maximum number of allowed Guests.
You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness, or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend, or use the Host Service.
You are responsible and liable for your acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, Experience, or other Host Service. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Good Stay Platform and any Content including your stay at any Accommodation, participation in any Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry the risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.
As a Host, Good Stay offers you the right to use the Good Stay Platform to share your Accommodation, Experience, or other Host Service with Guests. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Listing.
Good Stay provides two significant services to Hosts (Hosts have the option to choose among these models, based on their necessity):
After you enlist your property on Good Stay for free, we will promote it through various channels, including social media. We will inform the respective guests about your property and services (which are to be provided by you, your management, your caretakers, etc.) - encouraging them to book a stay. The entire booking process will be conducted through us based on availability.
If your property is well furnished but doesn't have a manager (management team), caretaker, etc., appointed/ present at the property, Good Stay will provide you with a professional team. Our well- equipped team of managers will look after all the services required to create a comfortable and enjoyable stay for the guests. We will promote your property and encourage travelers to book a stay while providing them with the necessary services on-site.
In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest without a valid reason.
1. In general, if as a Guest you cancel a booking, the amount refunded (or not to be refunded) to you is determined by the cancellation policy that applies to that booking. These policies are set up by the Hosts of the property and might differ from booking to booking. Before you book a stay, consider reading the cancellation policy of that particular property to avoid complications.1. You can cancel your booking using the Good Stay website.
2. The applicable refund amount will be credited to you within 7-14 working days. Good Stay reserves the right to debit from Good Stay Money account, in case of cancellation amount being higher than money already paid by you.
3. Some Hotels do not accept bookings from unmarried couples; do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonored by the Hotel, Good Stay shall be under no obligation to refund any amount to the Guest.
4. In case of a failed transaction, if the amount is debited from the customer's bank account, the amount will be refunded to the customer's bank account within 5-7 working days.
5. In case of double transactions, if money debited two times from the customer's bank account, the amount will be refunded to the customer's bank account within 5-7 working days.
6. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at its Property. Under all such cases Good Stay shall be under no obligation to refund any amount to the Guest.
If the Host cancels your booking within 30 days of check-in, you’ll automatically get a refund and Good Stay can help you find a similar or better home to re-book.
To make sure your guests know how much you’ll charge them and when we recommend that you set up the cancellation policies that suit your property. Hosts are responsible for letting guests know if they can cancel their booking free of charge, and if so, until when. Generally speaking, we recommend that you allow guests to cancel for free until one or two days before check-in. Alternatively, you can choose non-refundable policies, where guests won’t get their money back if they cancel.
You can choose between a fully flexible or a customized policy.
No charges will be levied if booking is cancelled 61 days prior to check-in. If cancellation is done between 30 to 60 days prior to check-in, 50% of the total booking amount will be charged. Post that, there will be no refund.
No Charges will be levied if booking is cancelled 15 days prior to check-in. if cancellation is done between 6 to 15 days prior to check-in, 50% of the total booking amount will be charged. Post that, there will be no refund.
No Charges will be levied if cancelled 2 days prior to check-in. Post that, there will be no refund.
No charges will be levied if booking is cancelled 90 days prior to check-in. Post that, there will be no refund
As soon the booking is confirmed & payment is accepted, booking becomes non-refundable. Zero amounts will be refunded to the customer if they cancel the booking.
No Charges will be levied if booking is cancelled 31 days prior to check-in. If cancellation is done between 15 to 30 days prior to check-in, 50% of the total booking amount will be charges. Post that, there will be no refund.
You will not use this Site or the Services in a manner (as determined by Good Stay in its sole and absolute discretion) that:
The information, materials, and Services available on the Good Stay Platform may inadvertently include inaccuracies, typographical errors, or outdated information; Good Stay is not responsible for and shall not be bound to honor typographical or pricing errors on the Good Stay Platform. Good Stay reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which Good Stay believes the User has violated applicable laws or these terms, orders that Good Stay believes are harmful to Good Stay or orders that Good Stay believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. Good Stay neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. Subject to the Services referred in Paragraph “Good Stay services,“ concerning its platform, expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error-free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products. Good Stay shall not be responsible for the delay or inability to use the Good Stay Platform, unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, services, functionalities, and related graphics obtained through the Good Stay Platform, or otherwise arising out of the use of the Good Stay Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Good Stay shall not be held responsible for the non- availability of the Good Stay Platform during periodic maintenance operations or any unplanned suspension of access to the Good Stay Platform that may occur due to technical reasons or for any reason beyond Good Stay’s control. You understand and agree that any material or data downloaded or otherwise obtained through the Good Stay Platform is done entirely at your discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data. Good Stay accepts no liability for any errors or omissions, in any information provided to you.
Good Stay shall not be responsible for the delay or inability to use the Good Stay Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities, and related graphics obtained through the Good Stay Platform, or otherwise arising out of the use of the Good Stay Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Good Stay shall not be held responsible for the non-availability of the Good Stay Platform during periodic maintenance operations or any unplanned suspension of access to the Good Stay Platform that may occur due to technical reasons or for any reason beyond Good Stay’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Good Stay Platform is done entirely at their discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Good Stay accepts no liability for any errors or omissions, in any information provided to the User.
Good Stay may make access to and use of the Good Stay Platform, or certain areas or features of the Good Stay Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria, meeting ratings or reviews thresholds, or a User’s booking and cancellation history Due to the nature of the Internet, Good Stay cannot guarantee the continuous and uninterrupted availability and accessibility of the Good Stay Platform. Good Stay may restrict the availability of the Good Stay Platform or certain areas or features thereof if this is necessary for a view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Good Stay Platform. Good Stay may improve, enhance and modify the Good Stay Platform and introduce new Good Stay Services from time to time. Good Stay may enable features that allow you to authorize other Users or certain third parties to take certain actions that affect your Good Stay Account. For example, we may enable Users to link their Good Stay Accounts to businesses and take actions for those businesses; we may enable eligible Users or certain third parties to book listings on behalf of other Users. These features do not require that you share your credentials with any other person. No third party is authorized by Good Stay to ask for your credentials, and you shall not request the credentials of another User.
Good Stay shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary, and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Good Stay Platform or any of the information, software, services and related graphics contained within the Good Stay Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Good Stay has been advised of the possibility of damages. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, GOOD STAY’S ENTIRE LIABILITY TO THE USER FOR ANY CLAIM ARISING OUT OF AVAILING Good Stay SERVICES/ BROWSING THE Good Stay PLATFORM SHALL BE LIMITED TO THE AMOUNT EQUIVALENT TO THE PRICE PAID FOR THE PRODUCT AND SERVICES GIVING RISE TO SUCH CLAIM.
You hereby waive any and all claims, causes of action, or the rights to bring such claims or causes of action, arising out of or related to the site, communication, or these terms and conditions after one (1) year from the first occurrence of the kind of act, event, condition, or omission upon which the claim or cause of action is based. In an event, Good Stay is made liable to pay for losses, damages, etc. as mentioned above, under any law for the time being in force. Good Stay has a right to recover the same under such law from the fees/revenue to be remitted to Channel Partner and remit the balance to the Channel Partner during the monthly settlement process.