Guest Policies for Good Stay Hotels And Homes In India.

General Booking Policy:

• Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.
• Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.
• Reference to Good Stay includes its affiliates, employees and officers. “Hotel” refers to the hotel or home in which you have made a valid booking through Good Stay.

Check-in Policy:

• 1. The primary guest must be at least 18 years of age to be able to check into the hotel.
• 2. The usual standard check-in time is 12 noon. Good Stay tries to ensure that you can check- in any time after that till your reservation is valid.
• 3. It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
• 4. After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact Good Stay immediately. Good Stay will verify the issue with the Hotel and post verification, you would be provided the following assistance:
  • a. Good Stay will try to arrange for accommodation in the same Hotel
  • b. Good Stay will try to provide you with alternate accommodation in its other listed properties if the same is available.
  • c. If Good Stay is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.
  • d. Good Stay will not be liable for compensation beyond your booking payment.
• 5. Unless specifically intimated, Good Stay shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of Good Stay.

Early Check-in and Late Check-out:

1. Early Check-In: standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:

Check-in Time	Early Check-in Charges
Before 6 AM	100% charges for one day payable as per room rates for the previous day
Between 6 AM and 10 AM	0% to 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 10 AM and 12 Noon	Complimentary

Note:- complimentary breakfast will not be available to you for the day of early check in.

2. Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:

Check-out Time	Late Check-in Charges
Between 11 AM and 1 PM	Complimentary
Between 1 PM and 5 PM	Upto 30% of the room rate for the day, depending on hotel policy
After 5 PM	100% of the room rate for the day

Booking Extension Policy:

Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.