Refund/Cancellation Policy:-

• 1. You can cancel your booking using the Good Stay website.
• 2. The applicable refund amount will be credited to you within 7-14 working days. Good Stay reserves the right to debit from Good Stay Money account, in case of cancellation amount being higher than money already paid by you.
• 3. Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, Good Stay shall be under no obligation to refund any amount to the Guest.
• 4. In case of a failed transaction, if the amount is debited from the customer's bank account, the amount will be refunded to the customer's bank account within 5-7 working days.
• 5. In case of double transactions, if money debited two times from the customer's bank account, the amount will be refunded to the customer's bank account within 5-7 working days.
• 6. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases Good Stay shall be under no obligation to refund any amount to the Guest.

Good Stay Rooms Privacy Notice:-

Good Stay Rooms is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

Information about Good Stay:

What information we collect from you?

In General

we receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book travel; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.

Travel Companion Information

When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.

Information from Other Sources

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.

Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to Good Stay-branded accommodations, booking an Good Stay-branded accommodation via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions. If you book a stay through us at one of our partners’ guest houses, hotels and other lodgings (i.e. you stay at a property that is not Good Stay-branded), that partner will use your personal data as shown in their privacy notice.

Ways in which we obtain personal information

We obtain personal information from you and from travel agents and others who book accommodation for you. Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

Categories of personal information

We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

• Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and
• Special categories of information (e.g. if you have indicated a halal or kosher food preference or have chosen to let us know that you have a medical condition requiring special accommodations).

Purposes and lawful grounds of our processing personal information

We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the Read More text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.

Legitimate interests

We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.

Marketing and Preferences:

We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting. We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling. If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at info@goodstayindia.com to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at info@goodstayindia.com.

Analytics and Advertising Services Provided by Others

Third parties provide us with audience measurement and analytics services that analyses your online interactions (both with the Good Stay and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings. Good Stay Rooms is using Google Place API for place prediction. Please refer to their privacy policy. http://www.google.com/privacy.html

Sharing your information

We share your information within the Good Stay Group and with others who help us provide services to you (e.g. your accommodation provider). We also share your information in accordance with the law. For more information on whom we share your information with, please expand this section. We share your information for the purposes set out in this privacy policy, with the following categories of recipients:

• Other members of the Good Stay Group;
• With accommodation managers to enable them to provide the services you request, e.g. we share your name and expected check-in time;
• Third party suppliers who help deliver products or services on our behalf, or who have partnered with Good Stay in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
• Your contact if you use a referral feature;
• The general public, if you submit content in a public forum, such as blog comments, social media posts, or other features of our services that are obviously viewable by the general public. For example, you may choose to use social sharing features and related tools which let you share your Good Stay experience with other apps, sites, or media, and vice versa. Your use of these features enables the sharing of information with your friends or the public, depending on your social sharing service settings. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them;
• Third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities);
• With the police in the exercise of their functions or with others as required by a court order.